Free Shipping to the Contiguous United States* Free Shipping

Specializing in Custom Area Rugs

FAQ

You can find information regarding our return policy, payment methods accepted, showroom information, online ordering, and more here. If you have any questions that are NOT listed here, please contact us using the form on this page, by calling (847) 859-5459, or e-mail us.

Return Policy

Samples are recommended prior to any custom rug order. Koeckritz Rugs, Inc. offers a 30-Day risk-free in-home trial on every rug we sell. If you are unhappy with your purchase for any reason, you may return it – no questions asked.

Payments Accepted

We accept the following methods of payment: cash, personal check, Visa, Mastercard, Discover, American Express, and Paypal.

Payment NOT accepted are money orders.

Showroom Information

Choose from many Leading American Carpet Brands like Shaw, Beaulieu, Dreamweaver, Masland,  Milliken and Southwind and more. We also offer other carpet brands such as Kane Carpet and Hagaman.  Our showroom assistant will aid in choosing the right carpet or custom cut area rug for your space. Walk-In or call to set up an appointment.

Our showroom is open from 9:00 am until 5:00 pm Monday thru Friday.  We are not open Saturdays and Sundays. Please call us with for upcoming holiday hours.

Thanksgiving- not open

December 25th- not open

Online Ordering

We are constantly searching for the best shipping prices possible.

Your order from Koeckritz Rugs, Inc. may be delivered by UPS, FedEx, DHL, or another service.

Standard shipping for all orders. Call us to expedite shipping for your order. Expedited shipping rates will apply.

Contact Us

Our mailing address is as follows:

507 Busse Road
Elk Grove Village IL. 60007
United States of America

You can also contact us by the e-mail or phone below
Sales@Koeckritzrugs.com
847-859-5459