Due to COVID-19 outbreak we will continue to operate, schedule and ship rug order. Showroom by appointment only at this time. Thank you.
You can find information regarding our return policy, selecting the right Area Rug for your needs, order terms & conditions, rug pattern conditions, payment methods accepted, showroom information, online ordering, and industry partners. Click here to learn How to install your custom carpet stair treads.
Save the hassle! Samples are highly recommended prior to any rug or carpet order and are Complementary. Up to 3 samples per household. Many of our items listed in our website have the option to request a FREE sample(s) before placing a larger order. Make the selection process easy! Get up to 3 FREE samples sent to your home. Use promo code [ 3 free samples ] at the time of checkout. Samples may arrive separately and usually arrives within 3-5 business days. Some samples may be back ordered, but will ship when available.
Koeckritz Rugs, Inc. offers a 30 Day Risk Free on many products – Indoor and outdoor rugs. Our 30 day return policy applies to unused and undamaged products. Please note this does not apply to Special Orders. Restocking fees may apply.
Once the order has shipped Koeckritz Rugs, Inc. allows 30 days to return the product. If you are unhappy with your purchase for any reason, you may return it – no questions asked. Request a shipping label. Your return shipping label fee will be deducted from your refund.
If you need to return your merchandise, please include your order number or packing slip. Return it to your location shipping facility. USPS, FedEx, UPS, Etc. For larger rugs you may also request for a pick up.
Updated – March 2020
Terms & Conditions
*Please Note: Color Accuracy
Colors may vary slightly in-person due to flash photography and differences in monitor settings. Each rug/carpet is manufactured with the same colors as pictured; however they can be manufactured from slightly different “dye lots” (meaning when the yarn is dyed it can vary in shade ever so slightly). Free samples are available. Get up to 3 samples complementary.
Open your package soon after it arrives. Due to standard shipping size limitations select rugs will have to be folded to meet the shippers required dimensions. Rugs over 8 feet in length may need to be folded. This may cause some minor creasing when you first receive your rug. Simply unfold and lay flat in your desired location and these creases will diminish in time. Heat or steam can shorten the time creases are visible in the rug. Direct sunlight will aid in rug relaxation. It is better to leave furniture off of folded rugs to give them a chance to relax more.
For all custom rugs we round down to the nearest half inch. Industry tolerance of rug sizing 2″ . Some products may be subject to back order. Products in stock typically take between 6-10 business days from the time you order to arrival. If you have any additional questions please contact our customer service department.
Payment: Due to the custom nature of our products payment is taken at the time of ordering.
25% Cancel & Restocking Fee:
Please note for items marked as SPECIAL ORDERS only: once the special order is placed you have 2 business days to cancel or change the order without a cancellation fee. A 25% fee from your purchase total on any special order cancellation or special order product change after 2 business days. (Items included are marked as special order on the individual product page listed in the description) Samples are available on all broadloom rugs and are recommended before any custom rug order. Samples take 3-5 business days to arrive to your home!
Special order & custom production time: Due to the custom nature of some products there may be an unexpected delay – delivery, production issue, etc. Do not be concerned these are rare instances. In these unique cases it may take longer to receive your custom rug. It especially concerns orders that are marked *Special Order* on that product page. We will do our best to notify you of any delay. If you have any additional questions please contact our customer service department.
Koeckritz Rugs, Inc. offers a 30 Day Risk Free on many products – Indoor and outdoor rugs. Our 30 day return policy applies to unused and undamaged products. Please note this does not apply to Special Orders. Special Orders are indicated on each product page and in the product description. 15% restocking fee applies to those items only.
Once the order has shipped Koeckritz Rugs, Inc. allows 30 days to return the product. If you are unhappy with your purchase for any reason, you may return it – no questions asked. Simply request a return shipping label. Your return shipping label fee will be deducted from your refund.
Open your package soon after it arrives. In the event your product from Koeckritz Rugs, Inc. has a defect/damage let us know as soon as soon as possible. If your rug has any defect that brings you concern, we will accept Defect Claims up to 7 business days after delivery. After this time, we will not accept defect claims or reimbursement. For more Defect Claims and questions, please contact our customer service department. 847.859.5459. or firstname.lastname@example.org
Coupon Codes or Promotions:
Promo codes or coupons can not be combined/with sale items unless otherwise specified on the promo or coupon. Promotions and coupons on All custom cut broadloom carpets and standard size/quantity stair treads ( 8″x24″ and 9″x27″) and flooring accessories. Excludes Custom Cut Rug items with other cut outs, designs and shapes not listed on the product page. Items exclude, custom cut area rugs with specific cuts; typical of projects with drawings needed to make custom creations. If you have any further questions or need a custom creation, please contact our customer service team at 847.859.5459 or email@example.com
Rug Pattern Conditions
**Please Note – Patterned rug orders consisting of more than one rug may need additional inquiry. When placing an order for multiple patterned rugs (not limited to: stair treads, children’s circle seats, indoor/outdoor rugs or runners) it is important and necessary to confirm the orientation and location of the rug.
Furthermore, we may need to contact you for additional information (via email or phone call). Please provide accurate contact info when placing the order to better serve you!
Koeckritz Rugs, Inc. has the right to not complete or ship any order without customer acknowledgement of rug orientation. If you have any questions please give us a call at 847.859.5459. firstname.lastname@example.org
Selecting the Right Rug for Your Needs…
Types of Carpet
Cut Pile: Still one of today’s most popular constructions, cut pile achieves its durability through the type of fiber used, density of tufts and the amount of twist in the yarn. Highly twisted yarn will hold its shape longer, making it a smart choice for high-traffic areas.
- Textured Plush – Most decoratively versatile. Textured surfaces help hide footprints and vacuum marks. Add causal beauty to any room. Preferred style for busy households. A great “whole-house” carpet.
- Saxony – Refined surface. Works well with traditional interiors. Ideal for living and dining rooms.
- Friezé – Forms a “curly” textured surface because yarns are extremely twisted. Has an informal look. Helps minimize footprints and vacuum marks.
- Plush (Velvet) – Has a dense luxurious feel. Shows footprints and vacuum marks easily. Best for low traffic areas and formal rooms.
- Shag – ” Longest carpet fiber style. Can show footprints and do not vacuum with a beater bar – this can damage the fibers. Best for low traffic and accents.” Koeckritz Rugs, Inc.
Understanding Carpet Fibers
If you have any questions please give us a call at 847.859.5459. email@example.com
Choose from many leading American carpet brands including Couristan, Shaw, Tuftex, Dreamweaver, Masland, Milliken, Stanton, Southwind and more. We also offer other carpet brands such as Fabrica, Kane Carpet and Hagaman. Our showroom representatives are ready to assist with choosing the right wall-to-wall carpet or custom cut area rug for your space.
Our Showroom is open from 9:00 am until 5:00 pm Monday thru Friday. Contact us to set up an appointment for Saturdays as we are not open Saturdays and Sundays.
We are not open the following holidays: Labor Day, Memorial Day, July 4th, Thanksgiving, Christmas Day, January 1st.
We are constantly searching for the best shipping prices possible to get you the best deal.
Your order from Koeckritz Rugs, Inc. may be delivered by UPS, FedEx, DHL, or another service depending on the size of the order. All orders ship from our Chicago-land warehouse via standard shipping. If you need a more expedited shipping method, please call us for a quote.