FAQ - koeckritzrugs.com
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FAQ


Due to COVID-19 outbreak we will continue to operate, schedule and ship rug order. Showroom by appointment only at this time. Thank you.

If you have any questions that are NOT listed below, please contact us by calling (847) 859-5459 or e-mail us at sales@koeckritzrugs.com

You can find information regarding our return policy, order terms & conditions, rug pattern conditions, payment methods accepted, showroom information, online ordering.

Save the hassle! Samples are highly recommended prior to any rug or carpet order and are Complementary. 1 sample per household. Many of our items listed in our website have the option to request a FREE sample(s) before placing a larger order. Make the selection process easy! Get 1 FREE sample sent to your home. Use promo code [1 free sample] at the time of checkout. Samples may arrive separately and usually arrives within 3-5 business days. Some samples may be back ordered, but will ship when available.

Koeckritz Rugs, Inc. offers a 30 Day Risk Free on many products – Indoor and outdoor rugs. Our 30-day return policy applies to unused and undamaged products. Please note this does not apply to Special Orders. Restocking fees may apply.

Once the order has shipped Koeckritz Rugs, Inc. allows 30 days to return the product. If you are unhappy with your purchase for any reason, you may return it – no questions asked. Request a shipping label. Your return shipping label fee will be deducted from your refund.

If you need to return your merchandise, please include your order number or packing slip. Return it to your location shipping facility. USPS, FedEx, UPS, Etc. For larger rugs you may also request for a pick up.

Updated – March 2020

Color Accuracy:

Colors may vary slightly in-person due to flash photography and differences in monitor settings. Each rug/carpet is manufactured with the same colors as pictured; however, they can be manufactured from slightly different “dye lots” (meaning when the yarn is dyed it can vary in shade ever so slightly). Samples are available. Get 1 complementary sample .

Shipping:

Open your package soon after it arrives. Due to standard shipping size limitations select rugs will have to be folded to meet the shippers required dimensions. Rugs over 8 feet in length may need to be folded. This may cause some minor creasing when you first receive your rug. Simply unfold and lay flat in your desired location and these creases will diminish in time. Heat or steam can shorten the time creases are visible in the rug. Direct sunlight will aid in rug relaxation. It is better to leave furniture off of folded rugs to give them a chance to relax more.

Orders:

For all custom rugs we round down to the nearest half inch. Industry tolerance of rug sizing 2″. Some products may be subject to back order. Products in stock typically take between 6-10 business days from the time you order to arrival. If you have any additional questions, please contact our customer service department.
Payment: Due to the custom nature of our products payment is taken at the time of ordering.

25% Cancel & Restocking Fee:

Please note for items marked as SPECIAL ORDERS only: once the special order is placed you have 2 business days to cancel or change the order without a cancellation fee. A 25% fee from your purchase total on any special order cancellation or special order product change after 2 business days. (Items included are marked as special order on the individual product page listed in the description) Samples are available on all broadloom rugs and are recommended before any custom rug order. Samples take 3-5 business days to arrive to your home!

Special order & custom production time: Due to the custom nature of some products there may be an unexpected delay – delivery, production issue, etc. Do not be concerned these are rare instances. In these unique cases it may take longer to receive your custom rug. It especially concerns orders that are marked *Special Order* on that product page. We will do our best to notify you of any delay. If you have any additional questions, please contact our customer service department.

Returns:

Koeckritz Rugs, Inc. offers a 30 Day Risk Free on many products – Indoor and outdoor rugs. Our 30-day return policy applies to unused and undamaged products. Please note this does not apply to Special Orders. Special Orders are indicated on each product page and in the product description. 25% restocking fee applies to those items only.
Once the order has shipped Koeckritz Rugs, Inc. allows 30 days to return the product. If you are unhappy with your purchase for any reason, you may return it – no questions asked. Simply request a return shipping label. Your return shipping label fee will be deducted from your refund.

Defect Claim:

Open your package soon after it arrives. In the event your product from Koeckritz Rugs, Inc. has a defect/damage let us know as soon as soon as possible. If your rug has any defect that brings you concern, we will accept Defect Claims up to 7 business days after delivery. After this time, we will not accept defect claims or reimbursement. For more Defect Claims and questions, please contact our customer service department. 847.859.5459. or sales@koeckritzrugs.com.

Coupon Codes or Promotions:

Promo codes or coupons cannot be combined/with sale items unless otherwise specified on the promo or coupon. Promotions and coupons on All custom cut broadloom carpets and standard size/quantity stair treads (8″x24″ and 9″x27″) and flooring accessories. Excludes Custom Cut Rug items with other cut outs, designs and shapes not listed on the product page. Items exclude, custom cut area rugs with specific cuts; typical of projects with drawings needed to make custom creations. If you have any further questions or need a custom creation, please contact our customer service team at 847.859.5459 or sales@koeckritzrugs.com.

Rug Pattern Conditions:

**Please Note – Patterned rug orders consisting of more than one rug may need additional inquiry. When placing an order for multiple patterned rugs (not limited to: stair treads, children’s circle seats, indoor/outdoor rugs or runners) it is important and necessary to confirm the orientation and location of the rug.
Furthermore, we may need to contact you for additional information (via email or phone call). Please provide accurate contact info when placing the order to better serve you!
Koeckritz Rugs, Inc. has the right to not complete or ship any order without customer acknowledgement of rug orientation. If you have any questions, please give us a call at 847.859.5459. sales@koeckritzrugs.com.

We accept the following methods of payment:
Cash, personal check, Visa, MasterCard, Discover, American Express, and PayPal.
Payment NOT accepted at this time are money orders.

We are constantly searching for the best shipping prices possible to get you the best deal.

Your order from Koeckritz Rugs, Inc. may be delivered by UPS, FedEx, DHL, or another service depending on the size of the order. All orders ship from our Chicago-land warehouse via standard shipping. If you need a more expedited shipping method, please call us for a quote.

Yes, you are required to create an account to order.

This email may have ended up in Junk or Spam. The link to authenticate and login may not be clickable if  was marked as spam. Please copy and paste the link into a new URL if it happens to do this. It should then take you to the link to authenticate that you are not a robot and a real person.


Yes, you can choose from many leading American carpet brands including Couristan, Shaw, Tuftex, Dreamweaver, Masland, Milliken, Stanton, Southwind and more. We also offer other carpet brands such as Fabrica, Kane Carpet and Hagaman. Our showroom representatives are ready to assist with choosing the right wall-to-wall carpet or custom cut area rug for your space.
Our Showroom is open from 9:00 am until 5:00 pm Monday thru Friday, 9:00 am until 1:00 pm Saturday. Call (847) 859-5459 to set up an appointment.
We are not open the following holidays: Labor Day, Memorial Day, July 4th, Thanksgiving, Christmas Day, January 1st.

Our mailing address is as follows:

507 Busse Road
Elk Grove Village IL. 60007
United States of America

You can also contact us by the e-mail or phone below
Sales@Koeckritzrugs.com | 847-859-5459


You can find information regarding selecting the right Area Rug for your needs.

Carpet is constructed in several different ways, and from a variety of fibers. Understanding the strengths and difference of each will help you make the right choices for your lifestyle and budget.

Cut Pile:

Still one of today’s most popular constructions, cut pile achieves its durability through the type of fiber used, density of tufts and the amount of twist in the yarn. Highly twisted yarn will hold its shape longer, making it a smart choice for high-traffic areas.

Textured Plush – Most decoratively versatile. Textured surfaces help hide footprints and vacuum marks. Add causal beauty to any room. Preferred style for busy households. A great “whole-house” carpet.
Saxony – Refined surface. Works well with traditional interiors. Ideal for living and dining rooms.
Friezé – Forms a “curly” textured surface because yarns are extremely twisted. Has an informal look. Helps minimize footprints and vacuum marks.
Plush (Velvet) – Has a dense luxurious feel. Shows footprints and vacuum marks easily. Best for low traffic areas and formal rooms.
Shag –” Longest carpet fiber style. Can show footprints and do not vacuum with a beater bar – this can damage the fibers. Best for low traffic and accents.” Koeckritz Rugs, Inc.

Loop Pile:

Here loops are the same height, creating an informal look. This style generally lasts a long time in high-traffic areas. Many of today’s popular Berber styles are level loop styles with flecks of a darker color on a lighter background. This is a good choice for contemporary to cottage furnishings.

Multi-level loop pile:

This style usually has two to three different loop heights to create pattern effects, providing good durability and a more casual look.

Cut-loop pile:

This carpet style combines cut and looped yarns. It provides variety of surface textures, including sculptured effects of squares, chevrons and swirls. The multi-color effects hide soil and stains.

To get the best performance and most enjoyment out of your carpet it’s essential to select a carpet fiber that fits your needs. The majority of the carpet produced in the United States contains one of five primary pile fibers: nylon, polyester, polypropylene (olefin), triexta and wool. Synthetic fibers represent the vast majority of the fiber used to manufacture carpet in the U.S. Each fiber type offers somewhat different attributes of durability, abrasion resistance, texture retention, stain and soil resistance, colorfastness, ease of cleaning and color clarity. Manufacturers, retailers, specifiers, and designers are valuable resources in helping you determine the most appropriate fiber and carpet construction for your needs.
Credited by: The Carpet and Rug Institute

If you have any questions, please give us a call at 847.859.5459. sales@koeckritzrugs.com

Most stair treads are not made to wrap around the lip of the stairs. They only sit on top of the stair. Measure the length and the width of the step, leave 3 to 6 inches on each side of the step for more manicured or classic look. We recommend 1/2” – 1” away from the front edge for wear & performance.

Weather you have standard stair size or non-standard we can custom cut to fit your needs.

When you unroll your new rug, you can’t get it to lay flat. Don’t worry, though; with these nine helpful tips for flattening your area rug, you can get the room looking the way you’ve always imagined.
Heat
Heat is a very effective tool in removing wrinkles, and the most accessible and plentiful heat source we have is the sun. If you have an outdoor space, place the rug outside and lay it upside down. Leave it out there for a few hours. For rugs that don’t hold shape well, this should be all you need to do to flatten it out.

If you don’t have an outside space at your disposal, you can use a blow dryer. Hold the blow dryer about 6 inches away to avoid burning the rug and move it quickly over the creased areas.

Natural fiber rugs should never have moisture used on them, so these methods are commonly used to flatten them.

Reverse Roll
Another fundamental way to flatten a rug is to reverse roll it. After unrolling a rug, you should turn it backward and then re-roll it the opposite way. Then it would help if you let it sit for a few hours or days, depending on the thickness and malleability of your rug. The most significant danger with this method is that you will still have a wonky rug if you leave it rolled too long. Just now, your problem will be backward.

Also, if your problem is just your corners are curling, you can use reverse rolling. Just bend the corner backward and apply pressure for a few minutes. Sometimes it is the simple fixes that are the most effective.

Weight It Down
If you don’t have a way of heating or don’t want to bend your rug, there is another easy way to flatten the rug. Take your mat over and lay it upside down. Then place a pile of books on the end of each corner. It would be best if you then left it for a few days. You’ll need to be careful not to trip over the books, but soon, you should have a flat rug for your space.

Weight is a very effective tool and can be combined with any of these other methods as an added effort. Even if you can’t flip your rug, placing significant weight on the corner for a while will keep the edges down.

Mattress Trick
The mattress trick is when you take a recently unrolled rug and place it between the mattress and box spring. Once the rug is squished between these two, it will take a few days for the fibers to permanently re-adjust. If some people hide their fortunes beneath their mattresses, why can’t you hide your rug for a week?

This trick will only work if you have a completely flat surface beneath your mattress, like a box spring or wooden board. It won’t work if you have planks or a cot because each support will create a different crease.

Tape
If the rug you are laying down isn’t going on hardwood, you can use carpet tape. You can find double-sided carpet tape at any hardwood store. While it’s mainly for custom-made carpets, it is also very effective at holding down rugs. It will not only keep the rug flat now, but the rug won’t shift or move as long as the tape stays adhered to the floor.

So, if you have a durable rug in a high-traffic area, carpet tape could be the right solution for you. However, as previously mentioned, you should never use carpet tape on hardwoods because it can permanently damage and discolor it.

Ice Cube Method
The ice cube method is used for removing dents in the fabric. You place an ice cube on the dented area and then let it sit overnight. It’s done like this so the water slowly drips into the fibers. That way, the fibers swell back into the spot. So, don’t try to speed up the process by just dumping water on the dent. However, some people will use a water spray bottle and slowly spray the area.

The following day, once the area is damp, take a spoon and slowly wreck the fibers until they are all back into position. Don’t use this method if you think the dye might run or for rugs made of natural fiber.

Iron/Steam
While using irons on rugs can be dangerous, it can be very beneficial in getting out a lingering crease. First, place the iron on the lowest setting. Then, iron the back of the rug. An iron shouldn’t be used too much, though, because of its liability to burn the carpet. Also, be wary of synthetic fibers like nylon because they can melt under high heat.

If your iron has a steam setting, you can steam iron the back. This method works by placing a wet towel between the rug and the iron. Obviously, place the iron on the steam setting. Then you iron the towel in quick spurts, steaming the carpet beneath. You’ll need to be careful not to leave the iron down too long, or else you’ll burn the towel.

If you have a clothes steamer with an upholstery attachment, you can also use one of those. Again, though, it should only get applied to the back. Stay away from the high settings because you don’t want too much moisture to seep into the fibers, leading to discoloration.

Wrinkle Remover Spray
Some people will swear by clothes wrinkle remover sprays to get rid of any creases in a rug. As with the steam, it should only ever get sprayed on the back. Also, it should be left upside down for a few hours after spraying so moisture doesn’t get trapped beneath the rug where mildew could grow.

Non-Curl Corners
If you are having problems with your corners, you can get non-curl corners. These products will attach to your rugs like inviable picture frames to keep the corners flat on the ground.

Industry Partners

Koeckritz Rugs, Inc. Industry Partner of ASID

Koeckritz Rugs, Inc. Industry Partner of CAA

CAA