FREE Same Day Shipping 🚚 | 30 Day Returns | Get Up to 5 FREE Samples | No Sales Tax*


You can find information regarding our return policy, order terms & conditions, rug pattern conditions, payment methods accepted, showroom information, online ordering, and industry partners. Click here to learn How to install your custom carpet stair treads. 

If you have any questions that are NOT listed here, please contact us by calling (847) 859-5459 or e-mail us.

Return Policy

Complementary Samples: Save the hassle! Samples are a must! Samples are highly recommended prior to any rug or carpet order. Many of our items listed in our website have the option to request a FREE sample(s) before placing a larger order. Make the selection process easy! Get up to 5 FREE samples sent to your home.

Koeckritz Rugs, Inc. offers a 30-day risk-free on every rug and carpet we sell. Our 30 day return policy applies to unused and undamaged products. Once the order has shipped Koeckritz Rugs, Inc. allows 30 days to return the product.  If you are unhappy with your purchase for any reason, you may return it – no questions asked.

Re-shipping fee deducted from refund. If you need to return  your merchandise, please request an RMA number.

Terms & Conditions

**Please Note: Colors may vary slightly in-person due to flash photography and differences in monitor settings. Each rug/carpet is manufactured with the same colors as pictured; however they can be manufactured from slightly different “dye lots” (meaning when the yarn is dyed it can vary in shade ever so slightly).

SHIPPING: Due to standard shipping size limitations select rugs will have to be folded to meet the shippers required dimensions. This may cause some minor creasing when you first receive your rug. Simply unfold and lay flat in your desired location and these creases will diminish in time.

Orders: Some products may be subject to back order. Products in stock typically take between 6-10 business days from the time you order to arrival. If you have any additional questions please contact our customer service department.

15% Cancel Fee. Please note for items marked as SPECIAL ORDERS only: once the special order is placed  you have 2 business days to cancel or change the order without a cancellation fee. A 15% fee from your purchase total on any special order cancellation or special order product change after 2 business days. (Items included are marked as special order on the individual product page and noted at check-out as special order)  Samples are available on all broadloom rugs and are recommended before any custom rug order.

Coupon Codes or Promotions: Some promo codes can not be combined. All custom cut broadloom carpets and standard size/quantity stair treads ( 8″x24″ and 9″x27″). Excludes Custom Cut Rug items with other cut outs, designs and shapes not listed on the product page. Items exclude, custom cut area rugs with specific cuts; typical of projects with drawings needed to make custom creations. If you have any further questions please contact our customer service team at 847.859.5459 or

Rug Pattern Conditions

**Please Note – Patterned rug orders consisting of more than one rug may need additional inquiry. When placing an order for multiple patterned rugs (not limited to: stair treads, children’s circle seats, indoor/outdoor rugs or runners) it is important and necessary to confirm the orientation  and location of the rug.

Furthermore, we may need to contact you for additional information (via email or phone call).

Koeckritz Rugs, Inc. has the right to not complete or ship any order without customer acknowledgement of rug orientation. If you have any questions please give us a call at 847.859.5459.

Payments Accepted

We accept the following methods of payment:
Cash, personal check, Visa, Mastercard, Discover, American Express, and Paypal.

Payment NOT accepted at this time is money orders.

Showroom Information

Choose from many leading American carpet brands including Shaw, Beaulieu, Dreamweaver, Masland,  Milliken, Southwind and more. We also offer other carpet brands such as Kane Carpet and Hagaman.  Our showroom representatives are ready to assist with choosing the right wall-to-wall carpet or custom cut area rug for your space.

Walk-in or call (847) 859-5459 to set up an appointment.

Our Showroom is open from 9:00 am until 5:00 pm Monday thru Friday.  We are not open Saturdays and Sundays.

We are not open the following holidays: Labor Day, Memorial Day, July 4th, Thanksgiving, Christmas Day, January 1st.

Shipping Information

We are constantly searching for the best shipping prices possible to get you the best deal.

Your order from Koeckritz Rugs, Inc. may be delivered by UPS, FedEx, DHL, or another service depending on the size of the order.  All orders ship from our Chicagoland warehouse via sstandard shipping.  If you need a more expedited shipping method, please call us for a quote.

Contact Us

Our mailing address is as follows:

507 Busse Road
Elk Grove Village IL. 60007
United States of America

You can also contact us by the e-mail or phone below | 847-859-5459

Industry Partners

Koeckritz Rugs, Inc. Industry Partner of ASID


Koeckritz Rugs, Inc. Industry Partner of CAA

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