Koeckritz RugsKoeckritz Rugs
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FREE Same Day Shipping 🚚 | 30 Day Returns | Get Up to 5 FREE Samples | No Sales Tax*

FAQ

You can find information regarding our return policy, selecting the right Area Rug for your needs, order terms & conditions, rug pattern conditions, payment methods accepted, showroom information, online ordering, and industry partners. Click here to learn How to install your custom carpet stair treads. 

If you have any questions that are NOT listed here, please contact us by calling (847) 859-5459 or e-mail us.

Return Policy

Complementary Samples: Save the hassle! Samples are a must! Samples are highly recommended prior to any rug or carpet order. Many of our items listed in our website have the option to request a FREE sample(s) before placing a larger order. Make the selection process easy! Get up to 5 FREE samples sent to your home. samples may arrive separately  and usually arrives within 3-5 business days.

Koeckritz Rugs, Inc. offers a 30-day risk-free on every rug and carpet we sell. Our 30 day return policy applies to unused and undamaged products. Once the order has shipped Koeckritz Rugs, Inc. allows 30 days to return the product.  If you are unhappy with your purchase for any reason, you may return it – no questions asked.

If you need to return your merchandise, please include your order number. Return it to your location shipping facility. USPS, FedEx, UPS, Etc. For larger rugs you may also request for a pick up.

Terms & Conditions

Coupon Codes or Promotions: 

Promo codes or coupons can not be combined/with sale items unless otherwise specified on the promo or coupon. Promotions and coupons on All custom cut broadloom carpets and standard size/quantity stair treads ( 8″x24″ and 9″x27″) and flooring accessories. Excludes Custom Cut Rug items with other cut outs, designs and shapes not listed on the product page. Items exclude, custom cut area rugs with specific cuts; typical of projects with drawings needed to make custom creations. If you have any further questions or need a custom creation, please contact our customer service team at 847.859.5459 or sales@koeckritzrugs.com

*Please Note: Color Accuracy 

Colors may vary slightly in-person due to flash photography and differences in monitor settings. Each rug/carpet is manufactured with the same colors as pictured; however they can be manufactured from slightly different “dye lots” (meaning when the yarn is dyed it can vary in shade ever so slightly).

SHIPPING:

Due to standard shipping size limitations select rugs will have to be folded to meet the shippers required dimensions. This may cause some minor creasing when you first receive your rug. Simply unfold and lay flat in your desired location and these creases will diminish in time.

Orders:

Some products may be subject to back order. Products in stock typically take between 6-10 business days from the time you order to arrival. If you have any additional questions please contact our customer service department.

15% Cancel Fee.

Please note for items marked as SPECIAL ORDERS only: once the special order is placed  you have 2 business days to cancel or change the order without a cancellation fee. A 15% fee from your purchase total on any special order cancellation or special order product change after 2 business days. (Items included are marked as special order on the individual product page listed in the description)  Samples are available on all broadloom rugs and are recommended before any custom rug order. Samples take 3-5 business days to arrive to your home!

 

Defect Claim:

In the event your product from Koeckritz Rugs, Inc. has a defect/damage please let us know as soon as soon as possible.  If your rug has any defect that brings you concern, we will accept Defect Claims up to 7 business days after delivery. After this time, we will not accept defect claims or reimbursement. For more Defect Claims and questions, please contact our customer service department.

Selecting the Right Rug for Your Needs...

“To get the best performance and most enjoyment out of your carpet it’s essential to select a carpet fiber that fits your needs.”

Types of Carpet

Carpet is constructed in several different ways, and from a variety of fibers. Understanding the strengths and difference of each will help you make the right choices for your lifestyle and budget.

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Cut Pile: Still one of today’s most popular constructions, cut pile achieves its durability through the type of fiber used, density of tufts and the amount of twist in the yarn. Highly twisted yarn will hold its shape longer, making it a smart choice for high-traffic areas.

  • Textured Plush – Most decoratively versatile. Textured surfaces help hide footprints and vacuum marks. Add causal beauty to any room. Preferred style for busy households. A great “whole-house” carpet.
  • Saxony – Refined surface. Works well with traditional interiors. Ideal for living and dining rooms.
  • Friezé – Forms a “curly” textured surface because yarns are extremely twisted. Has an informal look. Helps minimize footprints and vacuum marks.
  • Plush (Velvet) – Has a dense luxurious feel. Shows footprints and vacuum marks easily. Best for low traffic areas and formal rooms.
  • Shag – ” Longest carpet fiber style. Can show footprints and do not vacuum with a beater bar – this can damage the fibers. Best for low traffic and accents.”  Koeckritz Rugs, Inc.


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Loop Pile: Here loops are the same height, creating an informal look. This style generally lasts a long time in high-traffic areas. Many of today’s popular Berber styles are level loop styles with flecks of a darker color on a lighter background. This is a good choice for contemporary to cottage furnishings.


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​​Multi-level loop pile: This style usually has two to three different loop heights to create pattern effects, providing good durability and a more casual look.


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Cut-loop pile: This carpet style combines cut and looped yarns. It provides variety of surface textures, including sculptured effects of squares, chevrons and swirls. The multicolor effects hide soil and stains.


Understanding Carpet Fibers

To get the best performance and most enjoyment out of your carpet it’s essential to select a carpet fiber that fits your needs. The majority of the carpet produced in the United States contains one of five primary pile fibers: nylon, polyester, polypropylene (olefin), triexta and wool. Synthetic fibers represent the vast majority of the fiber used to manufacture carpet in the U.S. Each fiber type offers somewhat different attributes of durability, abrasion resistance, texture retention, stain and soil resistance, colorfastness, ease of cleaning and color clarity. Manufacturers, retailers, specifiers, and designers are valuable resources in helping you determine the most appropriate fiber and carpet construction for your needs.
Credited by The Carpet and Rug Institute

If you have any questions please give us a call at 847.859.5459. sales@koeckritzrugs.com

Rug Pattern Conditions

**Please Note – Patterned rug orders consisting of more than one rug may need additional inquiry. When placing an order for multiple patterned rugs (not limited to: stair treads, children’s circle seats, indoor/outdoor rugs or runners) it is important and necessary to confirm the orientation  and location of the rug.

Furthermore, we may need to contact you for additional information (via email or phone call). Please provide accurate contact info when placing the order to better serve you!

Koeckritz Rugs, Inc. has the right to not complete or ship any order without customer acknowledgement of rug orientation. If you have any questions please give us a call at 847.859.5459. sales@koeckritzrugs.com

Payments Accepted

We accept the following methods of payment:
Cash, personal check, Visa, Mastercard, Discover, American Express, and Paypal.

Payment NOT accepted at this time are money orders.

Showroom Information

Choose from many leading American carpet brands including Shaw, Beaulieu, Dreamweaver, Masland,  Milliken, Southwind and more. We also offer other carpet brands such as Kane Carpet and Hagaman.  Our showroom representatives are ready to assist with choosing the right wall-to-wall carpet or custom cut area rug for your space.

Walk-in or call (847) 859-5459 to set up an appointment.

Our Showroom is open from 9:00 am until 5:00 pm Monday thru Friday.  Contact us to set up an appointment for Saturdays as we are not open Saturdays and Sundays.

We are not open the following holidays: Labor Day, Memorial Day, July 4th, Thanksgiving, Christmas Day, January 1st.

Shipping Information

We are constantly searching for the best shipping prices possible to get you the best deal.

Your order from Koeckritz Rugs, Inc. may be delivered by UPS, FedEx, DHL, or another service depending on the size of the order.  All orders ship from our Chicagoland warehouse via sstandard shipping.  If you need a more expedited shipping method, please call us for a quote.

Contact Us

Our mailing address is as follows:

507 Busse Road
Elk Grove Village IL. 60007
United States of America

You can also contact us by the e-mail or phone below
Sales@Koeckritzrugs.com | 847-859-5459

Industry Partners

Koeckritz Rugs, Inc. Industry Partner of ASID

ASID

Koeckritz Rugs, Inc. Industry Partner of CAA

CAA
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